Faq

Answers to frequently asked questions

  • You can pay for P1 parking at the automatic parking machines located at the terminal exists and in the car park. Payment for car park P2 is collected as you exit the car park. You can also book parking spaces on the airport's website. The automatic parking machines accept cash and cards.

  • A packed lunch or cake may be carried in hand luggage. All beverages are subject to the limit of containers no more than 100ml each, and all liquids transported in hand luggage must be carried in a single, plastic, transparent and resealable bag with a capacity not exceeding 1 litre.

  • You can, but for safety reasons, cosmetics are subject to containers no more than 100ml in volume each. All creams, gels, hair sprays, deodorants, etc. are also considered liquid and are subject to a volume limit of up to 100ml each. All items carried in hand luggage are subject to security checks and all liquid items must be contained in a single plastic, transparent and resealable bag with a capacity not exceeding 1 litre.

  • Lost luggage offices of handling agents LS Airport Services (+48 32 39 27 327), Ryanair (+48 32 39 27 486), as well as Welcome Airport Services (+48 32 39 27 428) are located in the arrivals hall in Terminal C.

  • All items lost on the plane are passed on to the Lost Baggage Office LS Airport Services (+48 32 39 27 327), Welcome (+48 32 39 27 428) and Ryanair (+48 32 39 27 486), depending on which airline passengers were travel on.

  • Yes, you can.

  • Yes, terminals are available to passengers around the clock.

  • Yes, you can buy airline tickets:

    • Wizz Air in the LS Airport Services office on the ground floor of Terminal A
    • Ryanair at Ryanair’s office on the ground floor of Terminal A
    • LOT Polish Airlines in their office on the first floor in Terminal B

    For other airlines, you would need to contact the carrier directly.

  • Check-in usually starts two hours before the scheduled departure time. This time may change, so please read the terms and conditions of the airline you’re travelling with.

  • Gate closing times depend on the airlines themselves. Please read the terms and conditions of the of airline you’re travelling with. We suggest arriving at the appropriate departure hall at the latest 45 minutes before the scheduled departure time.

  • Low cost airlines operating from our airport (Wizz Air, Ryanair) do not allow for the carriage of animals.

  • Yes, you can book assistance when you book your ticket or by contacting our PRM service (for people with reduced mobility) on ph: +48 32 39 27 394.

  • For safety reasons, a passenger may take liquids in packaging of a capacity not exceeding 100 ml each in their hand luggage. All liquid items carried in hand luggage must be contained in one, plastic, transparent and resealable bag with a capacity not exceeding 1 litre.

  • No, you can place packages with unlimited liquids in checked baggage (eg a 2-litre bottle of drink). When transporting larger amounts of alcohol, remember about the customs regulations of the country you are travelling to.

  • Yes, the post office is on the ground floor in Terminal A.

  • The following discounts for large families are offered at the airport:

    • 20% off at P1 car park, for stays of over 6 days
    • 30% for P2 parking, for stays of over 6 days

    Discounts provided with the Large-Family Card cannot be used in combination with other discounts or sales.
    Already now, families with at least three children (large families) traveling on the over 95 routes available from Katowice Airport are be able to take advantage of attractive pricing of our car parks.

  • VAT refunds can be obtained in Terminal A at the Kantor Change currency exchange, after having completed all the formalities at the Customs Office.

  • Passengers with small children up to two years old can skip the line at check-in, security checks and to board and deplane the aircraft.

  • Yes, you must go to the check-in desk to get a stroller tag.

  • Airlines operating from Katowice Airport carry strollers and carriers for free. Some low-cost airlines charge for extra luggage necessary for the child's travel, e.g. car seats. For details, please contact the airline directly.

  • Yes, for children up to two years old, you can take food and drink in sufficient quantities for the duration of your journey.

  • The customs limits depend on the country to which you’re travelling. Before you leave, make sure you check the import regulations of the country to which you’re travelling.

  • If you’re flying with an airline that offers passengers self check-in online, and you have not printed, or have forgotten to take your boarding pass, you will have to pay for the boarding pass at the airline's check-in desk as though re-checking-in. All other airlines will print the boarding pass free of charge. You can also have the boarding pass on a mobile device using the airline’s map.

  • Unfortunately, there is no luggage storage available at the airport.